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  • Profile Image

    Error on file Upload

    Asked by vrsioffice on July 01, 2013 at 09:29 PM

    I have a form where the user can upload a file (pdf files only).  It has always worked fine.  Now for some reason when you attempt to upload a file it generates an error. 

    Upload Error

    File could not be uploaded for some reason.

    Please go back and fix the problem(s)
    Details: Wrong Login Information

     

    Form is located at http://www.vrsioffice.com/subs/subsignup.htm.  (http://form.jotform.com/form/20293437219)

     

    This happens no matter what browser I am utilizing.  (Have tried Firefox, Chrome, and IE.)

     

    Julie

    julie@vrsioffice.com

    Page URL:
    http://www.vrsioffice.com/subs/subsignup.htm

    JotForm problem www div
  • Profile Image

    Answered by vrsioffice on July 01, 2013 at 09:45 PM

    This error seems to be happening on ALL my JotForm forms that have the file upload feature. 

    It is the same error on ALL file upload forms

    Upload Error
    File could not be uploaded for some reason.

    Please go back and fix the problem(s)
    Details: Wrong Login Information

     

    Here is another one: http://www.vrsioffice.com/Service_Request/requestservice.htm (form ID: 20292635269)

     

    Julie

  • Profile Image

    Answered by vrsioffice on July 01, 2013 at 10:04 PM

    Nevermind I fixed the problem.  It was an issue with the FTP server login information.  (I had them set-up to upload to my ftp server and the login info has changed.)

    Thanks,

    Juliue

  • Profile Image

    Answered by pinoytech on July 01, 2013 at 10:45 PM

    Hi Juliue,

    Good to hear that you manage to fixed the issue. If you need our assistance again, please don't hesitate to contact us at anytime.

    Have a nice day!