Google Spreadsheet Intergration Problems

  • Profile Image
    malenysupaiga
    Asked on July 01, 2013 at 10:13 PM

    Hi,

    I have been using Google Spreadsheet intergration with this form for a fair while and have had no recent problems.

    2 Days ago new submissions only came through with partial entries

    I reintergrated the form with a new spreedsheet and the missing submission data came through.

    All new entries on the form since then are missing fields in the spreedsheet

    It seems that the data missing is from the total cash in drawer matrix. I don't know if I can remove the ">>" characters as these are created automatically from the matrix. The othe matrix fields seem to be ok.

    I previously had issues where the spreadsheet was being recreated on each entry, and cleaned up the descriptions which seemed to fix the problem.

     

    Not sure what else I can do to fix this issue.

     

    Thanks

  • Profile Image
    sidharth_kch
    Answered on July 02, 2013 at 03:21 AM

    @malenysupaiga

    I cloned your form and was able to reproduce this issue. I am creating a ticket and forwarding your issue to our development team.

    Please stand by for updates from them.

    Thanks,

    Sidharth

  • Profile Image
    liyam
    Answered on July 04, 2013 at 10:53 PM

    We apologize for this inconvenience, malenysupaiga. 

    I have just made a fix that resolves this issue. 

    You may wish to reintegrate your form with Google Spreadsheet to have the submissions corrected for the past submissions.

    Please let us know if you continue to experience any problems with any of your forms.

    Thanks.