Upload space not cleared after deleting submissions

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    Nelson_Ricky
    Asked on June 01, 2020 at 03:13 PM

    Hello - I deleted a bunch of forms but it does not seem to have made any difference to the amount of storage used/available (which I cannot see). 


    Can you please let me know how to fix this? 


    Thanks

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    JohnRex
    Answered on June 01, 2020 at 08:28 PM

    Hello Nelson - I can see that you are using Sheets to view the submissions. Using this feature moves the deleted submission to the TRASH folder. It will remain there for 30 days, thus still included in the submission count.

    For example, in this form: Homyze Trades Checklist & Postcode Coveragethere are 22 submissions in the TRASH folder. Please try purging them:

    15910576672360598.png

    Please do the same with the other forms where you deleted some submissions.