I need a refund, charged for Silver but only have Bronze plan

  • Profile Image
    Asked on June 01, 2020 at 03:30 PM


    I sent an email to support@jotform.com on 5/7/20 to request a refund as I was charged for the Silver Plan, even after I had downgraded my plan to the Bronze level. The contact phone number listed on the email does not work (1.415.415.4154) and I haven't received any communication back regarding my email. Please contact me as soon as possible to process the refund for the difference.



  • Profile Image
    Answered on June 01, 2020 at 08:22 PM

    I can see you were on the silver plan which was renewed, I can see you then switched to the bronze monthly plan which used the paid amount for the silver renewal. 

    Now, I went ahead and refunded the unused time of the silver plan, this should be reflected within 5-10 business days. Your account is currently on the bronze yearly plan. 

    If you have questions, let us know. 

  • Profile Image
    Answered on June 02, 2020 at 12:25 PM

    Great, thank you!