Repeated account lockouts

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    Patrick Boardman (Maryhurst) 
    Asked on June 01, 2020 at 03:57 PM

    Hi there,

    Is there a way to correspond in realtime with a member of tech support?

    I have had repeated issues today related to account lockout, such that I suspect failed login attempts are not at the root. 

    It would be very helpful to speak live with someone, or at least at the conversation to an email chain. 

    Thank you.

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    Answered on June 01, 2020 at 08:40 PM

    We apologize for the inconvenience. Unfortunately, we don't have a live phone support. The best way to reach support team is via our forum system.

    Upon checking, I can see that your account is locked out. I have re-enabled your account now so please try logging in and see if you can login to your account.

    If you forgot your password, please try resetting it by following this guide

    Let us know if you have any questions or if you need further assistance.