Purchase Order App: Why are users unable to select products?

form is broken not sure why

can't click and add items and send at all . nothing i did .

man so many issues with jotform lately

https://form.jotform.com/redgrafx/curbside

Apologies for the inconveniences caused. 

First off, we are sorry for the delay on our response, we are currently experiencing high traffic on our support system, so our current response time is a bit delayed as we check tickets on the order they are posted, we are currently doing our best to assist all the tickets we receive. 

Now, I can see your form is disabled, but I cloned it to my account and was performing some tests, I was able to check the products you have configured, here is a screenshot showing up the options I checked: 

I tested the form in general, but was unable to find any issues, here is my cloned so you can test it too and see if the same issues occur: https://form.jotform.com/201528198304959

You may also enable your form so we can test it directly, let us know once this is done, we will be happy to assist you. 

no no it still doesn't work, even yours there is still a
tremendous delay when trying to clock. I tried safari, chrome and my
iphone
Your clone and my original same issues
...

We apologize for inconvenience. I also made test using your actual form, but so far I was also not able to replicate the issue.

The form is slower than normal due to the form being very long and has a lot of content.

Here is the screencast video of my test.

I suggest you try test also using a different network. See if the performance of the loading time have any difference.

Let us know if issue persist.

ive tried it on 3 different networks. also emails from customers saying doesn't work, maybe you should try a different network

Hi there,

I apologize for the inconvenience. As my colleague said your form is slow because you have a very long list of products, each with additional pictures. This will increase the overall size of your form which slows down the form.

What you could also consider doing in order to improve the performance is uploading smaller images and/or compressing them before uploading. Your current images are 400x400 px which is not necessary considering that the CSS scales them down to 50x50.

I hope this helps, let us know if you have any questions.

How come it’s been fine for well over 6 weeks. But all of a sudden slow.
...

It looks like the issue is with the theme you are using. Can you please try changing the theme and confirm if the delay with the checkbox click has improved?

Try changing your form's theme to "Upcoming" and let us know how it goes.

To set the background image as fixed and cover the page, kindly inject this CSS code: 

html.supernova {

    background-attachment: fixed;

    background-size: cover;

}

To fix the issue with the prices, kindly inject this code: 

@media screen and (max-width: 480px){

    span.form-product-details, .form-line[data-payment=true] .show_image.show_option.show_desc .form-product-details 

     {

         bottom: -28px !important;

        right: 0;

        top: unset !important;

        height: 20px;

    }        

 }

This guide will help you to inject the code to your form: https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes

I hope this helps. 

Thank you Kevin for helping me. This works great.
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