Account suspended

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    Asked on June 01, 2020 at 05:34 PM

    hi there.. could someone help by unlocking my account

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    Answered on June 01, 2020 at 10:26 PM

    Upon review of your account, I found that it was suspended due to form: 201526504422040 requesting credit card information on plain field texts.
    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available on our platform in order to integrate into your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    We have deleted the credit card information from your form and reactivated your account.