Account suspended

  • Stephen Lynch
    Asked on June 1, 2020 at 5:57 PM

    My account has been suspended, and I'm not sure why.  I used Jotform to create a survey and send to people in our church.  Please turn the account back on immediately.

    My username is Lynch_Stephen

     Thanks,

    Stephen

  • John Support Team Lead
    Replied on June 1, 2020 at 10:39 PM

    Hello Stephen - Apologies for this inconvenience. I have endorsed the account to our backend team for review.

    We'll let you know here for updates.

  • John Support Team Lead
    Replied on June 2, 2020 at 5:08 PM

    Hi again Stephen - Based on the review, it has been a false-positive tagging. Your account has been reactivated already.

    Apologies for this inconvenience.