Form Disabled, no details on account page

  • philmore84
    Asked on June 1, 2020 at 6:11 PM

    Hello,


    My form has suddenly become unavailable. It was built in the past two weeks and has been live since last week, during which time it worked and I was able to collect responses. I just noticed the form can no longer be submitted. After filling in responses, users encounter a page indicating the form has been disabled.


    I have not disabled it and I see no errors on the administration page so what has happened? I see in the forums that forms are sometimes blocked due to violations but I was not informed of anything like this and do not see it reflected in my account. Please help!

    Philip

    Jotform Thread 2360957 Screenshot
    Page URL: https://submit.jotform.com/submit/201316790085251/
  • Jovanne JotForm Support
    Replied on June 1, 2020 at 6:23 PM

    Hi, thank you for reaching out to us.

    We apologize for the inconvenience. Your form seems to be working fine in my end (see attached photo).

    15910501317a Screenshot 10


    Please check your form again with the proper link: https://www.jotform.com/form/201435990620250.


    Let us know if you need further assistance.

  • Jovanne JotForm Support
    Replied on June 1, 2020 at 6:34 PM

    Hi, thank you for reaching out to us.


    We apologize for the inconvenience. As per checking, the form with the form ID 201316790085251 might be deleted. To restore the form, please follow this guide:

    1. Go to https://www.jotform.com/myforms

    2. Restore the form in the trash folder

    15910508608a Screenshot 10



    Let us know if you need further assistance.