HIPAA: You don’t have permission to view submissions when trying to open the inbox page.

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    Asked on June 01, 2020 at 09:08 PM

    I am the only user on this account. 

    I am unable to open the submissions inbox and archives, although I get access to other areas such as build

    When I click on the inbox I get the following message:

    You don’t have permission to view submissions.

    Please fix.

    Thank you

    C M Kumar MD

  • Profile Image
    Answered on June 02, 2020 at 12:54 AM

    I can see your account is HIPAA compliant, thus we are unable to log in and check, but we will be happy to check this further. 

    The message you get is displayed when you're not logged into your account, may you please check if the system does not recognize your session? 

    You can try following these steps: 

    1. Log in to your account and go to the inbox page for any of your forms. 

    2. If you get the same message, kindly open a new tab on your browser and go to the Jotform site, this should show your forms if you're logged in or should ask to log in back if you were logged out. 

    Kindly let us know how it goes, this will help us to know if the site does not recognize your session or if the site logs you out while trying to view the data. 

    Looking forward to your response.