Dropbox integration empty folder

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    Asked on June 01, 2020 at 09:56 PM


    My dropbox integrations is not working even though jotform says the integration is successful.  the indicated folder in Dropbox is empty..


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    Answered on June 02, 2020 at 02:12 AM

    I have just tested a clone of your form, and the dropbox integration worked. 

    If you are still having the issue, I suggest you remove the dropbox integration and add it to your form again. 

    Try this and let us know if the issuer persists.

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    Answered on June 02, 2020 at 09:28 AM
    Thank you! Yes I see them now! However they are all encrypted. How do I decrypt them in Dropbox?
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    Answered on June 02, 2020 at 10:04 AM

    Your form is encrypted using key pairs ( private and public keys ) - When you add encryption to a form it can be decrypted only with the private key you have downloaded when you encrypt form. Because the public key is saved in your account there is no way to decrypt the data from Dropbox as Dropbox know nothing about how those data was encrypted.

    As a suggestion, if you need the submissions to be accessible outside Jotform without the encryption, you can remove it from the form and protect the PDF submissions from Dropbox by adding password to them - Protect PDF files with permissions.

    Let us know if you have any questions or if you need further assistance. 

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    Answered on June 02, 2020 at 10:28 AM
    Ok. But if I remove encryption, the form will not be secure while being transmitted – correct? I would add the password AFTER it arrives at Dropbox? The link you sent me refers to how to ADD a password after the PDF is created. I’m not clear on this…
    Thank you
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    Answered on June 02, 2020 at 11:15 AM

    The encryption is just an additional layer of security. Please note that your forms will be still secure, if you remove the encryption. You can read more about the security of the forms here:


    And yes, the guide is about how to protect with a password existing files.

    Let us know if you need any further assistance.