Can you provide your Service Level Agreement?

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    Kevin White 
    Asked on June 02, 2020 at 07:09 AM

    Hi,

    We cannot find a copy of the Service Level Agreement. Can you supply this as part of our review of the service?


    Many thanks

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    Welvin
    Answered on June 02, 2020 at 08:17 AM

    Hello Kevin,

    I'm sorry, but this document is unavailable in our regular subscription levels. Please review our security page, which includes information related to our Service Level Agreement. 

    https://www.jotform.com/security/

    If you are interested, we have our Enterprise level which is a managed Jotform system. Our Enterprise team would be happy to assist you with your questions related to it.

    https://www.jotform.com/enterprise/

    Click the Contact Sales button.

    If you have any further questions, please don't hesitate to contact us.