Required fields being bypassed ocassionally

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    GeorgeNel
    Asked on June 02, 2020 at 09:13 AM

    Please assist us with the following issue on one of our forms.

    On this form we have a required "Disclaimer" field, which the person need to select to submit the form. Yet on the submissions page and the downloadable excel form it seems that in some of the registrations the "Disclaimer" field was not clicked, how is this possible? (Please see the screenshots below)

     

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    1591104285SASCI Jotform Query image 5.JP

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    1591104351SASCI Jotform Query image 6.JP

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    Sonnyfer
    Answered on June 02, 2020 at 10:10 AM

    Apologies for the inconvenience.

    I suspect this has something to do with your form's cache so I cleared it from our end. 

    Moreover, I can see that you have multiple errors in your conditions. These errors can cause your form to misbehave. 

    1591106928rerrerere.gif

    Kindly remove/update your conditions to eliminate the errors.

    If you need further assistance, please let us know.