Required fields being bypassed ocassionally

  • GeorgeNel
    Asked on June 2, 2020 at 9:13 AM

    Please assist us with the following issue on one of our forms.

    On this form we have a required "Disclaimer" field, which the person need to select to submit the form. Yet on the submissions page and the downloadable excel form it seems that in some of the registrations the "Disclaimer" field was not clicked, how is this possible? (Please see the screenshots below)

     

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  • Sonnyfer JotForm Support
    Replied on June 2, 2020 at 10:10 AM

    Apologies for the inconvenience.

    I suspect this has something to do with your form's cache so I cleared it from our end. 

    Moreover, I can see that you have multiple errors in your conditions. These errors can cause your form to misbehave. 

    1591106928rerrerere Screenshot 10

    Kindly remove/update your conditions to eliminate the errors.

    If you need further assistance, please let us know.