Signature not visible in email

  • NorbertAtama
    Asked on June 2, 2020 at 9:32 AM

    Hi, 

    I am making a form in Jotform and want to output that form to an email, or as a pdf in an email.

    When i send the report as an email i am missing the signature.

    The form is called "RI & E".

    What am i doing wrong?


    kind regards, 

    Norbert van Kruisbergen

    Jotform Thread 2362265 Screenshot
    Page URL: https://form.jotform.com/200274187467055
  • Kiran Support Team Lead
    Replied on June 2, 2020 at 10:11 AM

    This may be due to the option 'Require login to view uploaded files' is enabled in the Privacy section of your account settings.


    1555422266Login2ViewUploadedFiles Screenshot 10

    Please try disabling it so that the file upload links shall be working fine without logging into your JotForm account.  

    Please get back to us if you need any further assistance. We will be happy to help. 

  • NorbertAtama
    Replied on June 2, 2020 at 11:28 AM
    OK, Thnx, it works now.
    Van: JotForm
    Verzonden: dinsdag 2 juni 2020 16:11
    Aan: Norbert van Kruisbergen
    Onderwerp: Re: Signature not visible in email
    A new response has been received:
    [JOTFORM]
    Answered by Kiran
    This may be due to the option 'Require login to view uploaded files' is enabled in the Privacy section of your account settings.
    [http://www.jotform.com/uploads/forum/Kiran/1555422266Login2ViewUploadedFiles.png]
    Please try disabling it so that the file upload links shall be working fine without logging into your JotForm account.
    Please get back to us if you need any further assistance. We will be happy to help.
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