Account locked for a second time

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    Joel Daugherty 
    Asked on June 02, 2020 at 10:23 AM

    Hi, I was having problems with my account being locked yesterday, but the issue was resolved. Today, I am having the same problem again. Please advise.

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    Jovanne_A
    Answered on June 02, 2020 at 10:29 AM

    Hi @Joel Daugherty,

    We apologize for the inconvenienceHIPAA compliance accounts are usually locked out after multiple failed login attempts. If you recently reset your password, please make sure you are using the most updated one. I have now reactivated and flushed your login attempts, and you should be able to login now.

    Let us know if you are still unable to access your account.