Why is my form over quota?

  • PawtucketPolice
    Asked on June 2, 2020 at 11:11 AM
     

    I dont know why this is happening, I have just paid for a subscription a couple weeks ago via BlueSnap...

     
    Page URL: https://form.jotform.com/201034641777049
  • Bojan Support Team Lead
    Replied on June 2, 2020 at 11:47 AM

    Greetings and thank you for your message.

    I have tested your form, and I was able to open it without any problems. 

    However, your account is currently in free mode. Can you please let us know are you referring to some other account?

    Thank you for your cooperation. 

  • PawtucketPolice
    Replied on June 2, 2020 at 12:28 PM
    That is the problem, this account should not be in free mode I bought a subscription. The PO was processed through BlueSnap…
    Joshua Luis Pereira
    Computer Operations
    Pawtucket Police Department
    121 Roosevelt Avenue
    Pawtucket, RI 02860
    (401) 727-9100 x 813
    (401) 497-4369 - Cell
    E-Mail: jpereira@pawtucketpolice.com
    [Pawtucket Patch]
    ...
  • Amin JotForm Support
    Replied on June 2, 2020 at 1:39 PM

    Hi again, Joshua!

    We sincerely apologize for any inconvenience this may have caused.

    Could you please allow me some time to closely look into this?

    I promise I will be right back the soonest I can.

    Your patience is most appreciated.


  • Amin JotForm Support
    Replied on June 2, 2020 at 1:51 PM
     
    Hi again, Joshua!
     
    Could you please provide us with the mode and date of payment along with the transaction receipt to check with BlueSnap?
     
    We're patiently waiting for your response.
  • PawtucketPolice
    Replied on June 2, 2020 at 2:28 PM
    See Attached
    Joshua Luis Pereira
    Computer Operations
    Pawtucket Police Department
    121 Roosevelt Avenue
    Pawtucket, RI 02860
    (401) 727-9100 x 813
    (401) 497-4369 - Cell
    E-Mail: jpereira@pawtucketpolice.com
    [Pawtucket Patch]
    ...
  • Amin JotForm Support
    Replied on June 2, 2020 at 4:00 PM
    Hi again, Joshua!

    Kindly note that we haven't received your screenshot, as it seems that you've sent it via email, therefore I would like to advise that you alternatively reply to this support ticket instead. Here's a guide how you can do it.

    We're patiently waiting for your response.

  • PawtucketPolice
    Replied on June 3, 2020 at 10:21 AM

    1591194057BlueSnap PO Screenshot 10

    1591194073BlueSnap Invoice Screenshot 21

     
  • Ashwin JotForm Support
    Replied on June 3, 2020 at 11:37 AM

    It seems the PO was sent on May 18, 2020. Unfortunately, I am unable to trace this PO or any payment for this PO. 

    Have you sent the payment to BlueSnap? When was the payment sent? I would suggest you to please share a screenshot of the payment confirmation and we will contact BlueSnap to trace the payment. 

    We will wait for your response.