What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When I try to Add Emails to Notification it still only shows that I have notification

    Asked by Realvisionz on July 02, 2013 at 11:07 AM

    I'm trying to send the form to other emails for notifications but I'm not able to

    Emails
  • Profile Image

    Answered by sidharth_kch on July 02, 2013 at 11:52 AM

    @Realvisionz

    I checked your form's notification setup and don't see any issue with that. You have set up two notification in your form which send email notification to "info@giddycity.com" and "info@realvisionz.com".

    I see that the emails are getting delivered to one of the email id:

    /var/log/jotform/amazonSES.log:[01/Jul/2013:16:21:15 -0400] 31815650817860 AmazonSES Sent email to info@realvisionz.com - MessageID:0000013f9be57d07-424674cf-3c64-44fc-b64f-afd91a36b2c6-000000 - RequestId:c7dc6f71-e28b-11e2-8860-a5b861eb366d

    I see that emails are not getting delivered to "info@giddycity.com". Here is the log for your reference:

    /var/log/mail.log:Jul 1 16:00:31 us-app2 sm-mta[19198]: r61K0I4r019191: to=<info@giddycity.com>, delay=00:00:13, xdelay=00:00:13, mailer=esmtp, pri=124779, relay=mailstore1.secureserver.net. [216.69.186.201], dsn=5.0.0, stat=Service unavailable

    Is it possible for you to use a different email id and see if you are able to receive emails?

    Thanks,

    Sidharth