Account suspension

  • Chris Craft
    Asked on June 2, 2020 at 1:14 PM

    my account is suspended.  please assist in reopening.


    Chris 

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  • Kiran Support Team Lead
    Replied on June 2, 2020 at 2:48 PM

    I see that the account is auto-suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. The form 'Password cheat sheet' form in your account has triggered the system to suspend the account. It is not allowed to create login forms or collect sensitive information like passwords, credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on phishing.

    In order to activate your account, it is required for you to agree with our terms of usage and agree to delete the guilty fields on the form. Please confirm so that we can delete the guilty fields on the form and activate your account.

    Thanks!

  • Chris Craft
    Replied on June 2, 2020 at 3:28 PM
    Yes please delete those.
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  • Jovanne JotForm Support
    Replied on June 2, 2020 at 4:59 PM

    Hi @Chris, your account is now reactivated. Please review our Terms of Usage to avoid this case from happening again.

    Let us know if you need further assistance.