What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    i want to upgrade my account but cant.

    Asked by matt thorpe on July 02, 2013 at 12:10 PM

    Hi there, 

    I have been notified that my free account is almost full. I want to upgrade to the $9.95 a month plan but I don't have my account password with me. When I try the password reminder on my phone it doesn't work. 

    I am currently on holiday for 1 week and I'm away from a computer. Can you upgrade my account please and send me a link so I can pay via PayPal? 

    I need to continue to collect data this month.

    My account username is. Thorpeedo

    My email addresses are tjorpy1@gmail.com and matt@grasshopperuk.com.


    Many thnks


    Matt Thorpe

  • Profile Image

    Answered by moonzkie on July 02, 2013 at 12:38 PM


    Unfortunately, we cannot personally upgrade your account since you will have to enter your credit card information or login to PayPal in order to do this. However, here is how you can upgrade your account:

    1. Click on the icon on the upper right part of every page within JotForm site

    2. Click Account

    3. Select Upgrade

    4. Click Switch Plan under Premium

    You will then be asked to enter your credit card info if you opt for a credit card payment or PayPal info if you opt to pay via your PayPal account.

    Thank you.

  • Profile Image

    Answered by Thorpeedo on July 02, 2013 at 12:38 PM
    Sorry. I am away on annual leave until Wed 10th July. I will aim to reply to your message on my return.
    Matt Thorpe
    Internet Marketing & Ecommerce Consultant
    Grasshopper Web Consulting
    mobile: 07789 754289
    email: matt@grasshopperuk.com
    skype: matt_thorpe