PayPal integration is not accepting donations

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    bemorecampaign
    Asked on June 02, 2020 at 02:36 PM

    Hi there! My team is trying to complete an integration of our PayPal account with Jotform, to accept donations for an upcoming digital event. There seems to be an issue where the application isn't completing or going through, can you help with this?

    Screenshot
  • Profile Image
    VincentJay
    Answered on June 02, 2020 at 05:57 PM

    Hi,

    Are you referring to this form? https://www.jotform.com/201466953318055

    If yes, I checked the form and the payment type is set to Sell Products. Please try choosing the Collect Donation and test the form again. If the issue still persists, please let us know. 

    1591134970vbcd.png

    Related guide:

    https://www.jotform.com/help/390-How-to-Test-your-PayPal-Payment-Form


  • Profile Image
    bemorecampaign
    Answered on June 03, 2020 at 11:28 AM
    Got it, thanks so much for your response! The reason we had selected "Sell
    products" is because for this event, we have specific donation amounts that
    are required for different levels of involvement. Can you give some insight
    as to how best to offer those different donation payment amounts?
    Thank you!
    ...
  • Profile Image
    VincentJay
    Answered on June 03, 2020 at 01:19 PM

    Thank you for providing more information.

    Please check this demo form: https://form.jotform.com/201545286404048

    The payment type I used is to sell products. Do you want the donation price to be blank and let the user add the amount they want?

  • Profile Image
    bemorecampaign
    Answered on June 03, 2020 at 02:28 PM
    No, we want to give them predetermined options for the donation amounts,
    just as you did in this demo. The issue is that when we select "Sell
    Products" as the payment type, it won't let us proceed with creating the
    options.
    ...
  • Profile Image
    VincentJay
    Answered on June 03, 2020 at 03:52 PM

    In order to add products to the payment field, you need to connect PayPal to your form. Upon checking your form, it is not connected at the moment. After you connect it, click the Save button. 

    Here are some useful guides that you can check and follow:

    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form

    https://www.jotform.com/help/542-How-to-Integrate-Form-to-PayPal-Checkout

    https://www.jotform.com/help/391-How-to-Integrate-Form-with-Paypal-Standard-


  • Profile Image
    bemorecampaign
    Answered on June 03, 2020 at 08:28 PM
    Yes, that is the issue. We went through the whole process of connecting our
    account, logged in and everything and this issue is still arising. Any
    suggestions on how to work around this if the account setup portion is the
    problem?
    ...
  • Profile Image
    JohnRex
    Answered on June 03, 2020 at 11:56 PM

    It could be a cache issue. Please open an Incognito tab, login to the account, and open the form in the builder. Connect your Paypal account there.

    This happens to me sometimes and doing this appears to be effective.

    Please try that and let us know how it goes.

  • Profile Image
    bemorecampaign
    Answered on June 04, 2020 at 11:28 AM
    Hi John!
    I gave that a try and still got the same response (see attached
    screenshot). I've tried logging in and out several times with no luck.
    Thanks again for your help!
    ...
  • Profile Image
    Bojan_J
    Answered on June 04, 2020 at 12:40 PM

    Greetings and thank you for your reply.

    If you are receiving the error about account limitations, the problem is probably with your PayPal account. Please click here to read more information regarding it. 

    Please let us know if you were able to resolve the problem after following steps from the provided article.

    Thank you for your cooperation. 

  • Profile Image
    bemorecampaign
    Answered on June 04, 2020 at 01:28 PM
    Great, thank you so much for your help! I will try that and circle back
    with you if I have any issues.
    ...
  • Profile Image
    bemorecampaign
    Answered on June 08, 2020 at 12:28 PM
    Hi there!
    I just wanted to follow up, because I went through all of the recommended
    steps to remove limits on my paypal account, and am still experiencing the
    same issue with the jotform integration. Any help would be greatly
    appreciated as we are now delayed in launching our very important
    fundraiser.
    Thank you!
    ...
  • Profile Image
    Bojan_J
    Answered on June 08, 2020 at 01:50 PM

    Thank you for your reply.

    Can you please try to create a new test form and add PayPal integration there? Does the same error shown in the second form as well? Does this error happen when you click the Submit button or when you try to add the integration? Does it appear if you try to submit the form from the incognito window as well? Have you tried to contact PayPal support? 

    Thank you for your cooperation.