I was charged $29.00 instead of the getting a 50% discount

  • HBCTCI
    Asked on June 2, 2020 at 4:45 PM
  • Bert_A
    Replied on June 2, 2020 at 8:56 PM

    Hi @charlescaldon34,

    Thank you for reaching out.

    What I did is canceled your new Bronze plan and refunded your full payment.

    By the way, please note that the 50% off only applies on yearly terms.

    Please click HERE to proceed with the discounted upgrade properly.

    Let me know should you have further questions.

  • HBCTCI
    Replied on June 2, 2020 at 9:28 PM
    Thanks for making that clear Bert. When I clicked on the bronze package I
    saw the two options the $14.50 if it's monthly and then the yearly one, so
    based on my disposal income at this time I can commit to the $14.50. Can
    this be accommodated?
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  • jherwin
    Replied on June 2, 2020 at 11:29 PM

    Unfortunately, we do not have the option to apply the 50% discount on monthly plans. All of our 50% discounts are only for yearly and bi-yearly plans.

  • HBCTCI
    Replied on June 3, 2020 at 9:28 PM
    Ok, thanks.
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