Cannot download individual PDF

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    bostonabilitycenter
    Asked on June 02, 2020 at 08:58 PM

    Hi,

    For one of our forms, we have consistently been unable to download a PDF of a single submission. I can create a PDF of all submissions, but not of individual submissions. We used to be able to do this but for some reason, it stopped and we have not been able to figure out why. The PDF button is there but doesn't do anything when we click on it.


    Can you please call or email me to help resolve this issue?


    Thank you!


    MacKenzie Rickert

    mackenzie@bostonabilitycenter.com

    401-256-0644

  • Profile Image
    Vanessa_T
    Answered on June 03, 2020 at 12:26 AM

    Can you please share to us the form URL in question and also share a screenshot of how are you trying to download the PDF.

    Where-to-Find-My-Form-URL

    How-to-Post-Screenshots-to-Our-Support-System (Note: Email Attachment Is Not Supported)

  • Profile Image
    bostonabilitycenter
    Answered on June 03, 2020 at 08:13 AM

    This is the URL in question:

    https://hipaa.jotform.com/submissions/90238610842151


    The PDF button in the picture below is how I'm trying to download the PDF.

    1591186418Screen Shot 2020-06-03 at 8.13

  • Profile Image
    Vanessa_T
    Answered on June 03, 2020 at 09:27 AM

    My apologies, I just noticed that you have a HIPAA account, as such, I cannot access the submissions page.

    Can you please share a step by step screenshot of what happened? After clicking the PDF, it should redirect you to the PDF Editor which provides you the option to download the PDF.

    Alternatively, you can go directly to your PDF Editor page, or on your Inbox page for other means of downloading a PDF copy.

    https://hipaa.jotform.com/pdf-editor/90238610842151

    https://hipaa.jotform.com/inbox/90238610842151

  • Profile Image
    bostonabilitycenter
    Answered on June 03, 2020 at 03:15 PM

    Hi Vanessa,


    The previous screenshot that I sent is as far as I can get. When I click the PDF button, it doesn't redirect to the PDF editor. Our other forms do redirect to the PDF editor when I click the PDF button, but form some reason this one form doesn't.


    Thank you,
    MacKenzie

  • Profile Image
    jonathan
    Answered on June 03, 2020 at 07:44 PM

    We apologize for inconvenience. You can also access the PDF Editor from your Form Builder https://hipaa.jotform.com/build/90238610842151

    1591227756zzz 2020-06-04 07.39.48.png


    then in the PDF Editor, you can download the individual PDF document.

    1591227801zzz 2020-06-04 07.40.28.png


    Please let us know if these still did not work for you.