- SongwardAsked on April 28, 2011 at 01:39 PM
On avg., how long does it take for our customer's upload files to show within our account? In the beginning, it was rather quick, but now it seems to "lag". In fact, on two occassions, we had to request our customers to re-upload because the files simply did not arrive.
Thanks, - Songward.
- JotForm SupportNeilVicenteAnswered on April 28, 2011 at 04:59 PM
Usually, it shouldn't take long for files to show. There are times though, when traffic is pretty high that you might experience some delays with the file uploads but there shouldn't be a case where uploads went missing.
In those two occasssions that you have mentioned, it is most likely that the users submitted the form without waiting for the uploads to finish.
Hope this post answers your question. Feel free to contact us again if you have other queries.