Payment forms: Product images are not shown

  • Profile Image
    teretrev
    Asked on June 02, 2020 at 10:14 PM

    I included some photos for some of the products in the purchase order... however, they dont seem to appear in desktop or movil unless you click on the blank box. 

    Do you know what can be happening?

    thanks

    Screenshot
  • Profile Image
    Vick_W
    Answered on June 03, 2020 at 01:56 AM

    Hey there!

    Happy to help you today.

    I would like to inform you that, I tried to replicate the issue by using your last form but looks like this is the the form in question.

    https://www.jotform.com/201536274923051

    Could you please share the form link so that we can guide you further.

    Thanks.

  • Profile Image
    Teresa Trevino
    Answered on June 03, 2020 at 02:30 AM

    Here is the link https://form.jotform.com/201535581314045

    thanks 

  • Profile Image
    Bojan_J
    Answered on June 03, 2020 at 06:20 AM

    Greetings and thank you for your message.

    I have tested your form, and the problem seems to be in the image title. I will forward this problem to our developers, and as soon as we hear back from them, we will let you know.

    Since we can not let you know when this problem will be resolved, I suggest you rename your image files. Please make sure the name of the image does not contain any parentheses. Just to be sure, please make sure you also remove spaces and any other special characters, and to leave only numbers, letters, dashes, and underscores.

    Please let us know if this solution resolved your problem.

  • Profile Image
    teretrev
    Answered on June 03, 2020 at 10:52 AM

    Thnak you renaming the photos solved the problem.


    One last question...

    I intended my form to be a purchase order but I made a mistake and selected paypal purchase...is there a way of changing that without starting all over again?

    thanks

  • Profile Image
    Bojan_J
    Answered on June 03, 2020 at 12:19 PM

    We're happy to hear your problem is resolved. 

    Your latest question has been moved to a new ticket. You can access it on the following link:
    https://eu.jotform.com/answers/2365634

    If you have any questions, please post them in the new ticket. You will get a reply soon.

    Thank you for your cooperation.