Why does my account keep downgrading?

  • Profile Image
    brettbayless
    Asked on June 02, 2020 at 10:51 PM

    Hi,

    I keep getting downgraded even after I updated my billing information.

    Can you help?

    Brett Bayless

    (949) 887-2465

  • Profile Image
    ashwin_d
    Answered on June 03, 2020 at 03:09 AM

    It seems earlier your payment was not successful and that is the reason why your account was downgraded to free plan. 

    I did check your account and it seems now your account is successfully upgraded to storage yearly plan. Please click on the following URL to check your latest invoice: https://www.jotform.com/invoice?u=brettbayless&id=2020-06-02_22:49:48

    Hope this helps.

    Do get back to us if you have any questions.