It would appear that the time zone for any given JotForm is set in ston

  • ianderson_genoa
    Asked on June 3, 2020 at 5:10 AM

    It would appear that the time zone for any given JotForm is set in stone at the time of the form's creation—which would be fine, except for a second problem: JotForm doesn't handle daylight savings time (it merely applies a static GMT offset).

    I'm in US Eastern Time (America/New_York), and now that we're observing Daylight Savings Time, JotForm submissions are timestamped an hour in the past.

    I tried changing my time zone to UTC or GMT*, but lo and behold, subsequent submissions in the JotForm I created while on US Eastern Time still saved in US Eastern Time (except, as mentioned before, wrong). Sigh.

    * FWIW, GMT/UTC as an option by itself doesn't exist, so I used Reykjavik, as I happen to know Iceland sets their time to GMT and doesn't ever observe Daylight Savings Time.

  • Ivaylo JotForm Support
    Replied on June 3, 2020 at 7:51 AM

    Can you please try to follow the guide and adjust the timezone in your account?

    If the issue still persists, please provide the link of the form and the IDs of some submissions, where the issue occurs, so we can further investigate.

    Guide: https://www.jotform.com/help/549-Where-to-Find-the-Submission-ID

    We will wait for your response.