How do I reset the password?

  • Profile Image
    kevin henderson 
    Asked on June 03, 2020 at 05:46 AM

    hi can you help me i think i have messed up

    i have built i website with weebly and we have used   the free jotform in it when i built the site i used my email address for the account and this need to be in someone else name and not mine 

    martinjudith@btinternet.com

    i have tried a few time to changer the username and  the password which all need clearing now there seems 3 or 4

    the user for the account is judith or you can use the email adress below 


    and if you can give her a password which she can change later on that be great when she log on 


    there email adress is  martinjudith@btinternet.com


    from kevin

  • Profile Image
    roneet
    Answered on June 03, 2020 at 08:14 AM

    The username for the account with the email id is Judithwoolven. Do you want to change the username or the email id?

    Guide to update username:

    https://www.jotform.com/help/526-How-to-Change-the-Username

    To change the email address of your account. This can be done on the Profile page

    How to Properly Add, Change, and Test a New Email Recipient Address

    To reset the password, please check this guide:

    https://www.jotform.com/help/489-How-to-reset-JotForm-account-password

    Let us know if you have further questions.

    Thanks.