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    Problem exporting results... files .js instead of .xls or .csv

    Asked by lindasiegel on July 02, 2013 at 07:14 PM

    While testing the .cvs and excel extracts of results for the Monthly website service input form, the excel and csv files downloaded .js (javascript)

    Page URL:

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    JotForm Support

    Answered by jonathan on July 02, 2013 at 07:25 PM


    I was not able to reproduce same issue on my end. I was able to download the lone submission in your form as CSV file


    And I used the ordinary Notepad to open the file.

    I am suspecting maybe after the download, some default program in your computer might have auto rename the file due to file association.

    Can you try renaming your downloaded file -- remove the .js extension and leave it at .csv then, open again with a regular text editor (i.e. notepad)

    Will await your update.


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    Answered by lindasiegel on July 03, 2013 at 10:36 AM

    Thanks.  Problem was in Safari, works fine in Firefox.  Might be a setting, as long as I can get it:)

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    Answered by lindasiegel on July 03, 2013 at 10:38 AM

    But... when I try to save .csv, it says starting.... and just hangs... hmmm?

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    Answered by dinesh-it on July 03, 2013 at 10:55 AM

    I tried in Chrome Browser And its working Fine. I am able download the files. I suggest you to please clear your browser cache and try again.


    Let us know the result.

    Thank you.