Time Field element: Unable to submit the form due to the time element

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    cjohnst
    Asked on June 03, 2020 at 11:46 AM

    Hello! I would like to start sending out the form, but after a few tests, it never submits. It simply keeps saying "please wait..". I am sending the direct link to the survey (it will not be embedded in a website). Thank you

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    IvayloK
    Answered on June 03, 2020 at 03:21 PM

    Can you please try to test with different browsers?

    In order to double check, please try to clear cache, cookies and recent history in your browsers and then test again?

    If the issue still persists, may we go ahead and make a test submission on your form?

    We will wait for your response.

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    cjohnst
    Answered on June 03, 2020 at 03:58 PM

    Hi Ivaylok, 

    Thank you for your response. 

    I have tried on various browsers and still have the same issue. Please go ahead and make a test submission on our form. 

    Best, 
    Celia

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    roneet
    Answered on June 03, 2020 at 09:16 PM

    We are sorry for the inconvenience this has caused. I was able to replicate the issue in your form. The issue is due to the time field. When I made them unrequire then the form submitted successfully.

    Let me escalate the issue to our backend team. We will get back to you once we have an update.

    Thanks.