Did not receive email notification

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    stephanietx9
    Asked on June 03, 2020 at 11:55 AM

    It is still not working. I just sent myself a test email from the form on my site and it goes through to Jotform, but I dont get the email notification. The last time I noticed it worked, was Sunday, May 31. Can you please help?

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    IvayloK
    Answered on June 03, 2020 at 02:28 PM

    In order to avoid email delivery issues, we would strongly recommend you to setup your own SMTP sender. Sending via SMTP sends directly from that address taking our servers out of equation. Here is the guide:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please setup SMTP and then test again and let us know, if it helps.

    Looking forward to your response.