- alienredwolfAsked on July 02, 2013 at 09:47 PM
Hi guys. First of all let me say I love your service and have used it successfully many times :)
I was just having soem trouble with my latest form for a client (I'm a web designer).
I set up the form as per usual and it's probably one of the simplest forms I've ever done.
I embedded it fine into the site - http://www.packinggirls.com.au/ - Contact Us page on the right.
I tested the form with my clients recipent email in the Email Alerts section of the form coding and it worked correctly! The test came thorugh on her end and I thought that would be the end of it.
However she hasn't receieved any of the other emails from her clients and no more of our test emails are working. Nothing has changed on the form end of thing, I've even re-made it and tried a bunch of different things.
Also, nothing seems to be wrong on here end either (no blocks or spam folder stuff). She's just not getting them. Very confusing.
Any help would be greatly appreciated :) Thanks.
- pinoytechAnswered on July 02, 2013 at 10:55 PM
Sorry for the inconvenience that may have caused. By changing your form's notification Sender Email to firstname.lastname@example.org, it should fixed the issue. For more information, please take a look at this article: http://www.jotform.me/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues
If you need further assistance, do let us know.