Why am I unable to have an encrypted form transferred to HIPAA?

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    Asked on June 03, 2020 at 02:16 PM

    The following issue(s) was found on your forms.

    New Patient Registration Encrypted forms cannot be reviewed.
    what does this mean?
    I tried to make for Hippa compliant
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    Answered on June 03, 2020 at 06:09 PM

    This refers to the encryption feature enabled on your form, the encryption method on HIPAA accounts is different and it's not compatible with the regular encryption. 

    I would recommend you to kindly turn off the encryption on your form in order to proceed, you can do this on the form settings: 


    I hope this helps.