Why am I unable to have an encrypted form transferred to HIPAA?

  • Profile Image
    jackie
    Asked on June 03, 2020 at 02:16 PM

    The following issue(s) was found on your forms.

    New Patient Registration Encrypted forms cannot be reviewed.
     
    what does this mean?
     
    I tried to make for Hippa compliant
  • Profile Image
    Kevin_G
    Answered on June 03, 2020 at 06:09 PM

    This refers to the encryption feature enabled on your form, the encryption method on HIPAA accounts is different and it's not compatible with the regular encryption. 

    I would recommend you to kindly turn off the encryption on your form in order to proceed, you can do this on the form settings: 

    encryption-form-settings-page.png

    I hope this helps.