Not going to payment page, processing indefintiely

  • tennisclay
    Asked on June 3, 2020 at 2:36 PM

    Hello, my form gets stuck in processing and does not go to payment due to a pop up disabled. I have tested it through my website and here.  A customer has had this issue as well.  However it is not a pop up, just a different page  It did go through once  I removed the pop setting from my browser(Chrome)

    Jotform Thread 2366009 Screenshot
  • Kiran Support Team Lead
    Replied on June 3, 2020 at 6:43 PM

    As I tried sending a test submission to the form using the direct URL, it redirected to PayPal page without any issue. 

    159122413720200604 041136 Screenshot 10

    It seems that the issue appearing only from the embedded web page. Please share the web page URL where the form is embedded so that we can check further and assist you.

    Thanks!