Not going to payment page, processing indefintiely

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    tennisclay
    Asked on June 03, 2020 at 02:36 PM

    Hello, my form gets stuck in processing and does not go to payment due to a pop up disabled. I have tested it through my website and here.  A customer has had this issue as well.  However it is not a pop up, just a different page  It did go through once  I removed the pop setting from my browser(Chrome)

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    Kiran
    Answered on June 03, 2020 at 06:43 PM

    As I tried sending a test submission to the form using the direct URL, it redirected to PayPal page without any issue. 

    159122413720200604_041136.png

    It seems that the issue appearing only from the embedded web page. Please share the web page URL where the form is embedded so that we can check further and assist you.

    Thanks!