What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms not working - follow-up #2

    Asked by ibiz on July 02, 2013 at 11:42 PM

    You are not understanding the problem. I DID get an email. The problem is that it was not for MY form. It was as if I had used the SAMPLE survey form at JotForm. MY form is an investor survey, created from the sample SPORTS CLUB SURVEY form. When I tested my form, I received an email with the questions and answers from the original SPORTS CLUB SURVEY. However, the correct responses to my test WERE sent to JOTFORM, and landed in the SUBMISSIONS box. I do not want to keep receiving SPORTS CLUB SURVEYS in my email, nor do I want to have to go to JotForm 20 times a day to collect my surveys.

    forms not working Submissions survey survey form JotForm email
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    JotForm Support

    Answered by liyam on July 03, 2013 at 12:28 AM

    I've noticed that you've been starting different threads.  Please stick to one thread to prevent confusion and so for your case to be handled properly. 

    Thank you.