Form over quota! This form has exceeded its allocated quota.

  • Profile Image
    americanpilgrims
    Asked on June 03, 2020 at 03:05 PM

    Last month our upload amount exceed our allotted amount of 100MB. I received an email that our account would be disabled.

    I have since gone into our account/form and deleted all uploads/submissions and cleared the cache. I have also cleared the cache on my computer and I still cannot access my form.

    Can you please help?

  • Profile Image
    Basil_A
    Answered on June 03, 2020 at 06:19 PM

    Hi,

    I have tried accessing your form and I am able to open it without any issues, Does the issue happen only when accessing the form from your device? Have tried using a different device or browser to see if the form is functioning or not.

    Looking forward to your reply.

  • Profile Image
    americanpilgrims
    Answered on June 05, 2020 at 07:28 AM
    Thank you. After I sent the message, I disabled the form, waited a short
    period, then enabled the form again and it worked. I had tried accessing
    the form in a different browser, on two different devices, cleared the
    browser cache on my computer and nothing worked until I disabled/enabled
    the form. Glad it's fixed and working again.
    ...
  • Profile Image
    roneet
    Answered on June 05, 2020 at 09:58 AM

    You may clear the form cache if you experience this issue once again.

    Guide: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

    Let us know if you have further questions.

    Thanks.