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americanpilgrimsAsked on June 3, 2020 at 3:05 PM
Last month our upload amount exceed our allotted amount of 100MB. I received an email that our account would be disabled.
I have since gone into our account/form and deleted all uploads/submissions and cleared the cache. I have also cleared the cache on my computer and I still cannot access my form.
Can you please help?
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Basil JotForm SupportReplied on June 3, 2020 at 6:19 PM
Hi,
I have tried accessing your form and I am able to open it without any issues, Does the issue happen only when accessing the form from your device? Have tried using a different device or browser to see if the form is functioning or not.
Looking forward to your reply.
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americanpilgrimsReplied on June 5, 2020 at 7:28 AMThank you. After I sent the message, I disabled the form, waited a short
period, then enabled the form again and it worked. I had tried accessing
the form in a different browser, on two different devices, cleared the
browser cache on my computer and nothing worked until I disabled/enabled
the form. Glad it's fixed and working again.
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roneetReplied on June 5, 2020 at 9:58 AM
You may clear the form cache if you experience this issue once again.
Guide: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache
Let us know if you have further questions.
Thanks.