PDF attachment doesn't send pdf to notification.

  • Profile Image
    Kusi06
    Asked on June 03, 2020 at 03:47 PM

    Hi 

    I have to come back on the issue, that PDF is not attached in NOTIFICATION Emails becaus of file bigger than 5MB...

    I have done what you suggested (removed photos as attachments).

    But the problem still persists... I do not understand, what makes the file size that big (must be photos).

    The frustrating thing is, that when I download the PDF manually from PDF-Editor, the total size of the PDF is just 355 KB!

    It is really unconfortable to do the donwload manually and it disturbes the easy process, I was used to...

    I do work with Jotform and my forms since years and I never experienced this problem. It's only about 2-3 monthes, that this causes problems...

    Dose not make any sense to me...

    Thank you for taking care.

    Best regards, Markus

    PS: You'll find the submission ID on the upper left corner on page 1.


  • Profile Image
    Jed_C
    Answered on June 03, 2020 at 09:08 PM

    I've tried sending submitting a test on this form https://www.jotform.com/form/200394757101349 and I was able to receive an email with PDF attached to it.

    1591232914pdf_attachment.png

    Can you please confirm if you are able to receive a notification with PDF attachment?

    Looking forward for your response. 

  • Profile Image
    Kusi06
    Answered on June 04, 2020 at 12:36 AM

    Hi Jed

    Thanks for your reply. Yes I got the PDF attachment.

    BUT I can understand, why it worked in your example...

    The difference was, that you did not upload image files, as all my customers do.

    There are 3 Photo-Fields where people can upload up to 4 photos. The maximum size has been limited to 5500 kb.

    Normally, people do upload 6-8 photos to this form. I can't tell you, what initial file-size the uploaded images had, but when I download the PDF, the total file size does not exceed 1 MB, even if there are 6-8 photos on the report.

    May I ask you to do the same test while uploading 6-8 images with a file size around 3-5 MB each?

    BTW...  5 MB email limitation... Are there still providers that do limit their traffic to 5MB? I feel back in the year 2000

    Thank you, Markus

  • Profile Image
    Mianala
    Answered on June 04, 2020 at 04:46 AM

    Hello Markus,

    I am investigating the issue taking your last answer into account. I will get back to you on shortly.

  • Profile Image
    Mianala
    Answered on June 04, 2020 at 05:51 AM

    I have done several tests. I confirm that it is because of the size of the email. I noticed that all the uploads were sent with the notification email so after disabling the Send Uploads as Attachments option, I could successfully receive the PDF attachment. 

    1591263954{58431671-7BA7-43C5-B68E-73C6C

    It is still enabled in your form:

    1591264196{8230650D-9716-4B64-810A-9AFC7

    Let us know if the issue persists after disabling the Send Uploads as Attachment option. We will be glad to help.