You have reached your Jotform upload limit

  • Profile Image
    cobertura
    Asked on June 03, 2020 at 03:50 PM

    Good afternoon,

     

    Today I received an email with subjetc: You have reached your Jotform upload limit.

     I realized that I received a submission with an attachment over 50 MB and I immediately erase it. But now when I check my upload limit it still appears  You're out of upload space limit.

     

    Thanks in advance for your  help.

  • Profile Image
    Eduardo_H
    Answered on June 03, 2020 at 09:07 PM

    Hello, thank you for reaching out to us.

    Apparently there is a miscalculation of your used upload space.

    A bug report ticket has been escalated to our developers to proceed with further investigation. We will get back to you soon, once we have any updates on this.




  • Profile Image
    cemal
    Answered on June 04, 2020 at 09:12 AM

    Hello cobertura,

    Sorry for the inconvenience caused. The issue is resolved and your storage usage is 38.15 MB now.

    Please let us know if you need any further assistance.

    Regards,

    Cemal