You have reached your Jotform upload limit

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    Asked on June 03, 2020 at 03:50 PM

    Good afternoon,


    Today I received an email with subjetc: You have reached your Jotform upload limit.

     I realized that I received a submission with an attachment over 50 MB and I immediately erase it. But now when I check my upload limit it still appears  You're out of upload space limit.


    Thanks in advance for your  help.

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    Answered on June 03, 2020 at 09:07 PM

    Hello, thank you for reaching out to us.

    Apparently there is a miscalculation of your used upload space.

    A bug report ticket has been escalated to our developers to proceed with further investigation. We will get back to you soon, once we have any updates on this.

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    Answered on June 04, 2020 at 09:12 AM

    Hello cobertura,

    Sorry for the inconvenience caused. The issue is resolved and your storage usage is 38.15 MB now.

    Please let us know if you need any further assistance.