Account Suspended

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    Bill Elwell 
    Asked on June 03, 2020 at 04:25 PM

    Hi My account is suspended. It was suspended a week ago and you let me back in. I disabled the forms that were against you license agreement. Did I do something wrong ? The forms are disabled. Do I need to completely delete them? If so please let me know and please reactivate my account so I can take care of it.


    Thank You

    Bill Elwell

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    Kevin_G
    Answered on June 03, 2020 at 09:40 PM

    I see the fields are still stored on your account, although they are disabled they still trigger the anti-phishing system. We will need to delete the guilty fields mentioned on this ticket: https://www.jotform.com/answers/2347181

    Kindly confirm so we can proceed on our end. 

    Please also post any follow up replies here: https://www.jotform.com/answers/2366264 

    Opening multiple tickets only causes confusion while discussing this matter.

    Thanks. 

  • Profile Image
    Bill Elwell 
    Answered on June 04, 2020 at 02:19 AM

    Yes you can delete the credit card fields. Sorry I thought disabling the forms was what I needed to do

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    Vick_W
    Answered on June 04, 2020 at 06:11 AM

    Hey there!

    Happy to help you today.


    I would like to inform you that, I have disabled all the Credit card payment related fields in your form. I am going to reactivate your account and you can enable your forms now.

    Do let us know if you have any further questions.

    Thanks.