Account Suspended

Hi My account is suspended. It was suspended a week ago and you let me back in. I disabled the forms that were against you license agreement. Did I do something wrong ? The forms are disabled. Do I need to completely delete them? If so please let me know and please reactivate my account so I can take care of it.

Thank You

Bill Elwell

I see the fields are still stored on your account, although they are disabled they still trigger the anti-phishing system. We will need to delete the guilty fields mentioned on this ticket: https://www.jotform.com/answers/2347181

Kindly confirm so we can proceed on our end. 

Please also post any follow up replies here: https://www.jotform.com/answers/2366264 

Opening multiple tickets only causes confusion while discussing this matter.

Thanks. 

Yes you can delete the credit card fields. Sorry I thought disabling the forms was what I needed to do

Hey there!

Happy to help you today.

I would like to inform you that, I have disabled all the Credit card payment related fields in your form. I am going to reactivate your account and you can enable your forms now.

Do let us know if you have any further questions.

Thanks.