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  • Profile Image

    Condition is not working

    Asked by nickfrancis on July 03, 2013 at 04:32 AM

    Hi

    I have a form that has two payment options depending on whether people are coming as a helper or not.

     

    There is a radio button question that has a Yes or No answer - and depending on this I want it to show & hide the relevant payment options, but it isn't - it is showing both payment options regardless of their choice.

     

    I have the conditions set-up correctly and can't work out why this is happening. Can you help at all? Is the problem caused by mandatory fields?

     

    Thanks

     

    Nick

    Page URL:
    http://form.jotformeu.com/form/21222684005342

    problem payment options thanks mandatory
  • Profile Image

    Answered by pinoytech on July 03, 2013 at 05:29 AM

    Hi Nick,

    Sorry for the inconvenience that may have caused. With regards to your query, please reset the condition of the said field to something like this.

    Please take a look at this cloned form: http://www.jotformpro.com/form/31832524168959

    If you need further assistance, do let us know.

    Thank you!

  • Profile Image

    Answered by nickfrancis on July 03, 2013 at 09:08 AM

    Brilliant - that worked like a charm. Thank you!

    It was fixed when I disabled the condition that had "If blank then hide both"

    Thanks

    Nick 

  • Profile Image

    Answered by pinoytech on July 03, 2013 at 11:41 AM

    It's my pleasure Nick! If you need our assistance again, please don't hesitate to contact us at anytime.

    Have a nice day!