Routing Emails: Email Notification Conditional Logic

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    samotto
    Asked on June 03, 2020 at 06:39 PM

    Hi, 

    I am trying to route emails and failing miserably.  Hoping someone can point me in the right direction.


    For ALL submissions, I want the report to go to "Email address 1."

    Slide no. 4 is a drop down where you can select more than one selection.  I am using this as a list to select which technicians were on the job site.

    Example:

    "Select All Technicians on Site:", Tech1, Tech2, Tech 3

    So in this drop down, all technicians can be selected.

    So, in addition to ALWAYS sending the form to the Primary email address, I'd like to so send an email to each technician selected in the drop down.


    Right now, if I select 3 technicians, the 3 technicians get the report, but the primary email account gets 3 copies.

    I've attached a collection of screen grabs, I can see how I can route the email to the technicians, but I'm looking for a solution where the email goes to the primary 100% of the time, and a copy goes to however many technicians are selected.


    Anyone point me in the right direction on this one?

  • Profile Image
    Jovanne_A
    Answered on June 03, 2020 at 07:13 PM

    Hi, thank you for reaching out to us.

    You can make use of our compound conditions.

    159122594907.png

    Hope this will help. Let us know if you need further assistance.

  • Profile Image
    samotto
    Answered on June 03, 2020 at 07:38 PM

    Thanks, I got it figured out, ty for the help!