My Debit Card was declined while upgrading

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    bidangkepemimpinanprajabatan
    Asked on June 03, 2020 at 11:31 PM

    Hello, my debit card was declined.

    I was trying to upgrade my account to silver. But it said that my debit card was decline when i click the "update billing details" it came back to the "credit card information" part again.

    Please, tell me how can i upgrade my account?

     

    Thank you

    Screenshot
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    Kenneth_C
    Answered on June 04, 2020 at 04:03 AM

    Thank you for reaching support,

    I noticed that you are on the pricing page, can you log in and go to your account settings > upgrade and do it from there?

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    Here is a Related Guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account

    I hope that helps.

    Best.