My Debit Card was declined while upgrading

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    Asked on June 03, 2020 at 11:31 PM

    Hello, my debit card was declined.

    I was trying to upgrade my account to silver. But it said that my debit card was decline when i click the "update billing details" it came back to the "credit card information" part again.

    Please, tell me how can i upgrade my account?


    Thank you

  • Profile Image
    Answered on June 04, 2020 at 04:03 AM

    Thank you for reaching support,

    I noticed that you are on the pricing page, can you log in and go to your account settings > upgrade and do it from there?


    Here is a Related Guide:

    I hope that helps.