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bidangkepemimpinanprajabatanAsked on June 3, 2020 at 11:31 PM
Hello, my debit card was declined.
I was trying to upgrade my account to silver. But it said that my debit card was decline when i click the "update billing details" it came back to the "credit card information" part again.
Please, tell me how can i upgrade my account?
Thank you
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Kenneth JotForm SupportReplied on June 4, 2020 at 4:03 AM
Thank you for reaching support,
I noticed that you are on the pricing page, can you log in and go to your account settings > upgrade and do it from there?
Here is a Related Guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account
I hope that helps.
Best.