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serviceopsAsked on June 4, 2020 at 2:56 AM
Hi there,
I have set up the follow conditions:
- If Q36 is answered yes, the assessment ends and a custom message should be displayed.
- If Q23 is answered yes and Q35 is answered no, the assessment ends and a custom message should be displayed.
The message should be:
But when I use the form they are showing the message attached in screenshots (I have already tried deleting caches etc).
Page URL: https://form.jotform.com/201210695190851 -
Girish JotForm SupportReplied on June 4, 2020 at 6:55 AM
I have cleared your form cache from our end too. Additionally, I think the condition 8 - related to Q52 is conflicting with this condition:
If that's the case, you may change your above condition (condition 1) to include another IF statement - you can also change the State field to "Empty" depending on your work flow:
Do try this and let us know if the required outcome works.
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serviceopsReplied on June 4, 2020 at 8:57 PM
I still want Q52 to have the 48 hours notice period message, so Q23 and 35 need a different message - so can't all be in the one condition?
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Girish JotForm SupportReplied on June 4, 2020 at 10:13 PM
As per the set condition, you are not changing the custom message for Q52 with the 48 hours notice.
The current standalone condition for Q52 is when Q52 is before today+2 - which is a positive scenario. There is no need to modify this condition.
But, in the above screenshot that I've shown, you are using a negative scenario for Q52 - i.e. IF Q52 is after today+2 or IF Q52 is empty.
Do try this and let us know if it works out.
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serviceopsReplied on June 4, 2020 at 10:21 PM
Hi there,
I have tried this and still the wrong message is showing.
What else can I try?
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Girish JotForm SupportReplied on June 4, 2020 at 11:56 PM
Sorry for the confusion. Let me conduct further tests and I'll revert.
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Girish JotForm SupportReplied on June 5, 2020 at 1:06 AM
Sorry for the confusion.
There are 5 different types of custom Thank you message on your conditions. What I would suggest is to combine the IF statements into one condition for one similar custom Thank you message:
Example: combine conditions 1 and 3 since they have the same custom Thank you message.
Could you try this approach and let us know if it works out?
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serviceopsReplied on June 5, 2020 at 2:40 AM
Hi there,
I manage to solve this by making the submission the message the same for all questions including Q52.
Thank you for your help.