PayPal Form stuck on "please wait"

  • BitterJester
    Asked on June 4, 2020 at 4:19 AM
    There is also an issue with this form: https://form.jotform.com/BitterJester/2020-bitter-jester-music-fest-judge (and it uses a different payment field. It just says "please wait" ... I did change the upload settings (there were some "Limit Number of Files" fields set to 0 and I haven't run a test since fixing those...
  • Sonnyfer JotForm Support
    Replied on June 4, 2020 at 4:25 AM

    I have sent a test submission to your form and it successfully redirected me to PayPal when I hit Submit(Complete).

    1591259035aw Screenshot 10

    Could you please check again? If in case, the issue persists, kindly try clearing your browser's cache or use incognito to see if it makes any difference.

    External Guide: clear-my-cache.com/en/

  • BitterJester
    Replied on June 4, 2020 at 2:41 PM

    Thank you! What is incognito?

  • BitterJester
    Replied on June 4, 2020 at 2:42 PM

    Just saw your other message as well - waiting on PayPal and will keep you informed.

  • Sonnyfer JotForm Support
    Replied on June 4, 2020 at 9:18 PM

    What is incognito?

    Incognito is private browsing in Google Chrome. If you don’t want Google Chrome to remember your activity, you can use it. In Mozilla Firefox, however, it's called private mode.

    Reference: Incognito Mode - Google Chrome | Private Browsing - Use Firefox without saving history