Page not found error when trying to download attached PDF

  • Evers_Christian
    Asked on June 4, 2020 at 4:54 AM

    Hi,


    we have just started using Jotform and we have a problem.

    When someone fills in a form, attaches a PDF-file and sends it, the receiver gets an error when trying to view the attached PDF-file. 


    What are we doing wrong?

    Jotform Thread 2367407 Screenshot
  • Bojan Support Team Lead
    Replied on June 4, 2020 at 7:54 AM

    Greetings and thank you for your message.

    To view uploaded files, you need to be logged in to your JotForm account. You can disable this option from the account settings:

    Page not found error when trying to download attached PDF Image 1 Screenshot 20

    Please let us know if this resolved your problem.