When does submission counter widget reset?

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    ohadohana70
    Asked on June 04, 2020 at 08:45 AM

    Hi, I have searched the forum and I saw different answers.

    I would like to know if the submission counter widget reset by it self every 1st of the month? of not?


    Based on the answers that I saw, It is suppose to reset it self but it did not.

    I waited until the 1st of June and non of my form's submissions had reset.

    Thank you.

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    Anita_K
    Answered on June 04, 2020 at 10:08 AM

    Hi,

    I apologize for the inconvenience. I have checked your account and your monthly submission count is at 13 at the moment, so I assume the counter reset in the meantime.

    If you would like to monitor this or other limits of your account, please refer to this guide: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits

    If you notice something that is incorrect we can recalculate it from our end, but right now your account is in good standing.

    Please let us know if we can help you with anything else.

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    ohadohana70
    Answered on June 05, 2020 at 06:20 AM

    Hi, I would like my submission counter to be reset every 1st of the mouth. is that possible? 

    and not 13 of the month.

    For all my forms and my future forms.

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    Anita_K
    Answered on June 05, 2020 at 07:37 AM

    Hi,

    the monthly submission counter does automatically reset on the 1st of the month.

    If there was a delay it was a one-time temporary glitch and we apologize for the inconvenience.

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    ohadohana70
    Answered on June 05, 2020 at 02:17 PM

    Hi,

    I have checked now all my forms, the submission counter widget DID NOT reset on any one of them.

    For now, the submission counter continues to count and the counting is more then 5 (if it was reset from the 1st of june, it was suppose to be around 5 - 1 SUBMISSION FOR EACH DAY.)

     

    What is going on ?

     

    Thank you.

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    Basil_A
    Answered on June 05, 2020 at 05:01 PM

    Hi,

    I believe you are referring to the submission counter widget: https://www.jotform.com/widgets/submissions-counter 

    If so then this widget does not reset unless you delete the submissions that you have on the form. It does not reset on the first of every month.

    The counter that my colleague and the threads that you have read refer to, is that there is a certain submission limit for each month that is reset on the first of the month that counter is not connected to the widget.  

    Apologies for the misunderstanding.

    Let us know if you require any further assistance.