What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form builder issues in Firefox - not able to drag and drop

    Asked by tyler65 on July 03, 2013 at 11:11 AM

    hi, your site is not working

    site
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    Answered by sidharth_kch on July 03, 2013 at 12:13 PM

    @tyler65

    We don't have any issue with our site. Please let us know what issues are you facing? Are you getting any error?

    Thanks,

    Sidharth

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    Answered by tyler65 on July 03, 2013 at 02:58 PM
    I logged in...and I can't drop and drag anything..
    Tyler



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    Answered by pinoytech on July 03, 2013 at 03:21 PM

    Hi Tyler,

    Sorry for the inconvenience that may have caused. Have you tried already clearing your browser cache and cookies as well as form cache? If not, can you please give a try?

    Thank you!

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    Answered by tyler65 on July 03, 2013 at 04:04 PM
    I cleared the form caches was already clear......can't drop and drag still......



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    Answered by pinoytech on July 03, 2013 at 04:38 PM

    How about your internet browser cache and cookies? Have you tried already clearing it cause I wasn't able to replicate the issue that you are referring on my end upon checking your form.

    Thank you!

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    Answered by tyler65 on July 03, 2013 at 06:58 PM
    yes, I cleared cookies on my browzer .....I don't understand why I can't drop and drag. I used jot form many times. It's the best
    Tyler



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    JotForm Support

    Answered by Morian on July 03, 2013 at 07:31 PM

    @tyler65

    May I know what browser are you using? I'm also not able to reproduce the issue on my end. We recommend that you use Chrome, though. Thanks!

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    Answered by tyler65 on July 03, 2013 at 09:07 PM
    Mozilla firefox......I never had an issue ever



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    JotForm Support

    Answered by Morian on July 03, 2013 at 11:11 PM

    I did try to use Jotform using Firefox but I was able to drag and drop just fine without any issue. We ask you to clear your browser and form's cache one more time. We also recommend you to install Chrome. Thanks!

    http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    http://www.wikihow.com/Clear-Your-Browser's-Cache

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    Answered by tyler on July 04, 2013 at 10:37 AM

    It works fine in my desktop computer.....I will try my laptop 1 more time.....strange? I have a H.P. 2005 desktop and jotform works great. My laptop is where I am having the problem. Toshoba 2010 laptop...I will try again.

     

    Thanks,

    Tyler

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    Answered by tyler on July 04, 2013 at 11:33 AM

    It works! I used Internet Explorer and that fixed it....that's weird...but it works...that's all I care about.

     

    Thanks for the help!

     

    Tyler