Zapier not able to load Jotform data

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    Asked on June 04, 2020 at 11:43 AM

    Hey, I'm experiencing a problem where Zapier cannot pull in any of the form data from the forms.  Is this is a normal issue with a common workaround or an ongoing known problem?

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    Answered on June 04, 2020 at 01:00 PM

    Greetings and thank you for your message.

    I have tested Zapier with Jotform and I was not able to replicate the problem. 

    Can you please let us know do you get any error message on Zapier? Are you able to select the desired form? Does this happen when you try to create a new Zap?

    Please send a screenshot of the problem with us. You can click here to see how to post images. 

    Thank you for your cooperation. 

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    Answered on June 04, 2020 at 01:42 PM

    I'm not really sure what you would want in a screenshot.  The forms are working fine on the 'form side' but no matter what entry I pull from in Zapier, it's not pulling in the answers.  I've tried like 10 of them now.  We don't have the hippa protection on either as far as I can tell.

    It's just not pulling data. And obviously this is causing the zaps to fail. I definitely have the right form and can access it from Zapier.  I've created 100's of zaps so Zapier is nothing new to me at all.

    I have zapier looking at this too to see if there's something going on on their end1591292529Alan_Holmes_JotForm_With_Delay1591292542Alan_Holmes_JotForm_With_Delay1591292553Alan_Holmes_JotForm_With_Delay.

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    Answered on June 04, 2020 at 04:50 PM

    The issue might be related to the Jotform account/app configuration in Zapier. Please try reconnecting or readding the Jotform app in Zapier.

    Make sure that both 'Account HIPAA Compliant?' and 'Do You Use European Datacenters?' options are set as 'No' while you are reconnecting the app.

    Then, test the integration again to see if the issue is fixed.