Unable to submit PayPal form, it says "Please wait".

  • Profile Image
    rgannon
    Asked on June 04, 2020 at 12:22 PM

    Cannot seem to integrate Paypal into the form

    I did put the correct email associated with the Paypal account, but still stays on "Please wait"...

    https://form.jotform.com/201553063142140

    Also, I assume that you have to change the gateway in order to get back the screen where you can put the associated email.

    Thanks in advance...

    Rich

     

     

  • Profile Image
    BDAVID
    Answered on June 04, 2020 at 02:18 PM

    Hi, if you want to update the PayPal account in your integration, please click on the gear icon:

    1591294503gearicon.png

    There you will be able to change the PayPal email:

    1591294563paypalaccount.png

    Make sure to click on the "Continue" button in order to save the change.

    Let us know if you form keeps getting stuck when you attempt to submit it. If it is embedded in a web page, please share the URL of the web page where it is embedded.