What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My Forms is not appearing

    Asked by sdap1177 on July 03, 2013 at 01:07 PM

    The "My Forms" section is not appearing when I log in to my account and click on that tab. The page hangs and does not appear in the browser. Need to work on the forms right away. This is an emergency. This is on your Administration side, not where the javascript is placed on a public website.

    Jeff Emerson


  • Profile Image

    Answered by GearBuilders on July 03, 2013 at 01:22 PM

    Having the same problem here; tried FireFox and Chrome to see if it was a browser issue, not seeing any effect. Chrome just hangs with a "loading" symbol, FireFox displays a blank page. Also working on a deadline, quite worried about this, hoping it's not a recurring stability issue.

    Tried clearing cache and cookies just in case, and that didn't do anything useful.

    UPDATE: Now all of the sudden it just appeared. Assuming something went wonky with a server or an update or something?

  • Profile Image

    Answered by jefreylandicho on July 03, 2013 at 01:37 PM

    Is was probably due to a server timeout. Normally this doesnt happen but usually resolves itself when it does.