Submissions not forwarding from gmail.

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    billhz
    Asked on June 04, 2020 at 02:17 PM

    I am a paid account. Submissions that are sent to my gmail address are not forwarding from gmail to my ATT email.

    I created a filter for noreply@formresponse.com to forward to my ATT email and it won't forward. It's not in my spam. I tried deleting the filter and recreating it to no avail. It's not blacklisted.

    I have my submissions go to gmail and my ATT email to make sure I get them. Gmail should forward it so that it shows as a duplicate at ATT email when it gets forwarded. Sometimes ATT email may not get an email which is why I have gmail as a second recipient.

    I am using Contact Upper Design Studio form.

    I am successfully receiving at ATT email and at Gmail. Gmail just not forwarding the duplicate to ATT email.

    Gmail is not blocked or filtered at ATT email.

    Hope you can help. Thanks.

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    Kevin_G
    Answered on June 04, 2020 at 05:56 PM

    I have checked your form and I can see you have two email recipient addresses, is the issue that the address "b***h@p***ell.net" is not receiving the emails? 

    If so, we recommend whitelisting our IP addresses, you will find the information here: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains 

    Now, if the issue is about a filter on Gmail, I'm afraid that this is not controlled by Jotform, based on your explanation, it seems the emails are sending to your Gmail account, this email deliver process is indeed from our end; however, the filter is not related to the form or our email feature either. 

    I hope this helps. 

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    billhz
    Answered on June 04, 2020 at 08:28 PM
    billh@pacbell.net is not receiving jotforms sent to my gmail address. Jotform is set to send a copy to gmail. I receive it there successfully, however, no jotform emails will forward OUT of gmail to my pacbell address even though I explicitly tell gmail to do so. All other emails sent to gmail forward properly to my pacbell address. ONLY jotform related email refuses to forward out of Gmail. I have checked all settings and see no reason why this would happen.
    All jotforms send directly to my pacbell email 
    Thanks for your help.
    Bill Hernandez
    On Thursday, June 4, 2020, 02:56:29 PM PDT, Jotform wrote:

    A new response has been received: Answered by Kevin_G

    I have checked your form and I cansee you have two email recipient addresses, is the issue that the address"b***h@p***ell.net" is not receiving the emails? 
    If so, we recommend whitelisting our IP addresses, you will find theinformation here: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains 
    Now, if the issue is about a filter on Gmail, I'm afraid that this is notcontrolled by Jotform, based on your explanation, it seems the emails aresending to your Gmail account, this email deliver process is indeed from ourend; however, the filter is not related to the form or our email featureeither. 
    I hope this helps. 
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    Kevin_G
    Answered on June 04, 2020 at 10:02 PM

    I have been testing this feature and it seems to have worked on my end. I've first added a forwarding email address to my Gmail account and used an Outlook email address: 

    15913219602020-06-04_19h48_40.png

    I received the email successfully upon the submission:

    15913220592020-06-04_19h48_10.png

    Unfortunately, it's not possible for us to check this from our end as the forward and filter features are set up on Gmail, I would recommend you to double check the email address you're forwarding to, you can try deleting it and adding it again, this should reset the verification process on Gmail. 

    I hope this helps. 

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    billhz
    Answered on June 05, 2020 at 02:28 PM
    I fixed it. You are right that it is forwarding. I had to delete and recreate recipients a few times and it's now working. 
    Thanks so much for looking into this. You are awesome!
    Bill H.
    On Thursday, June 4, 2020, 07:02:07 PM PDT, Jotform wrote:

    A new response has been received: Answered by Kevin_G

    I have been testing this feature and it seems tohave worked on my end. I've first added a forwarding email address to my Gmailaccount and used an Outlook email address: 
    I received the email successfully upon the submission:
    Unfortunately, it's not possible for us to check this from our end as theforward and filter features are set up on Gmail, I would recommend you to doublecheck the email address you're forwarding to, you can try deleting it and addingit again, this should reset the verification process on Gmail. 
    I hope this helps. 
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